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Nordstrom.com (Direct) is a division of Nordstrom, a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value and selection. We are looking for people to provide high-quality customer service through multiple channels of communication.
Nordstrom.com (Direct) delivers the same great fashion and service known in our stores through two additional customer experiences-online at Nordstrom and in print through our catalogs. In our Seattle Washington and Cedar Rapids, Iowa Customer Contact Centers, friendly teams of customer service oriented professionals work to provide a personalized shopping experience over the phone or Internet to each Nordstrom customer.
We are looking for exceptional people to share our love for the customers we serve, the merchandise we sell and the work we do! The ideal customer service specialist is enthusiastic, solutions oriented and committed to providing outstanding customer service every day.
Position Summary:
Customer Service Specialist @ Home will provide a high level of service through multiple channels of communication (i.e. phone, chat and email) Responsibilities include ensuring customer satisfaction while meeting service level standards and promoting a high level of excellence of customers.
Shift: Various work schedules which include one weekend day/evening
Responsibilities:
Process orders for customers via live calls and enter data into order entry system
Provide customers with critical product information that insures the proper fit and customer satisfaction
Suggest additional products on each order call
Successfully resolve all customer service inquires'
Share fashion trends and product recommendations for the 'must haves' of the season
Participate in team and building events
Follow through on customer commitments in a timely manner, going above and beyond to exceed customers expectations
assist customer with exchanges and replacement orders, process customer financial adjustments when necessary, and assist in package tracking
Deliver exemplary customer service through strong ownership and professionalism
Deliver productivity through the efficient use of time and commitment to strong results
Qualifications:
Must be a resident of the state of Iowa
6 months experience in retail sales preferred
Excellent telephone and written communication skills
Demonstrated problem solving skills coupled with the ability to remain solution orientated at all times
General understand of computer systems required
Ability to work a flexible schedule based on business needs
Previous Work at Home experience preferred
Ability to manage own performance and work independently
Minimum high speed Internet connection of 15Mbps Download/2Mbps Upload (non-reimbursed, can not be wireless connection)
Provide a secure and distraction free work environment
Ability to be flexible during peak hours and severe weather
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.
Job
:
Customer Contact Center
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