SEASONAL Work from Home Customer Service Associates
in West Virginia. There are no sales and no schemes, and you can work from home in your pajamas (really, we don’t mind!) solving customer issues via phone, email, and chat.
The ideal Seasonal Work from Home Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Your mission – should you choose to accept it – is to solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us by primarily by phone and we hope you can help us deliver customer obsessed results.
Details
Amazon offers a competitive base pay and bonus opportunity, time off, some shift flexibility (shift swaps, flex scheduling), an employee discount, and dedicated resources to support your ongoing growth and development.
All you need to get started is talent and customer obsession, a home computer with high speed internet, an analog phone line, and a dedicated, distraction free home workspace.
We know working from home is new to most people, so we want to give you as many facts up front as possible for you to make an informed decision. Here is some additional information for you to know about working from home for Amazon:
We’ll prompt you to run a quick, online computer diagnostic to ensure your home computer meets our technical requirements for the job. We respect your privacy, and are only checking for the following technical requirements (and we’re sorry, but we don’t support tablets, Macs or Linux for this role):
Windows 7 or Windows 8
64-bit Operating System
Windows Auto Update
Antivirus Software
Firewall Activated
5 MB/second or higher download speed Ethernet connection
Base pay is $10.00/hour. Plus – think of the money you’ll save on gas, work clothes, and dining out when you work from home!
Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment.
Full time opportunities are available, and hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). A few weeks before and after December 25 is our busiest time.
We’ll usually ask full timers to work overtime above 40 hours for a few weeks
Our Virtual Contact Center is open from 5AM – 11PM Pacific Standard Time. Some level of schedule flexibility is required and expected, as available shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.
If you’re a student, we’ll do our best to work around your school schedule.
Flexible schedules are available for those who want the option. You can build the schedule that best matches your personal needs with the coverage we need in order to provide excellent service to our customers!
It is highly likely that as a new hire, you’d start off on a late afternoon or evening shift, and will work at least one weekend day.
Qualifications
Basic Qualifications
1+ years prior Customer Service Experience
High School Diploma
Must pass criminal background check
Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
Outstanding communication skills
Ability to participate in and successfully complete, initial mandatory training (M-F for an average of 4 weeks). All training is completed from home!
Ability to take any shift Sunday through Saturday from 5:00am to 11:00pm in your local time zone (set schedules will be assigned on your first day of work). Please note that most shifts for new hires will be evening shifts and will include one or both weekend days.
Be able to attend an onsite new hire orientation in Huntington, WV.
Work from Home Office/Technology requirements:
Your home address must be in the state of West Virginia. Any applicants with home addresses outside of West Virginia will not be considered.
Have a desktop PC or laptop meeting the aforementioned technology requirements (No tablets, or Macs).
Have (or be able to obtain) Ethernet High Speed Internet (5mb/s download speed or better) from a reliable provider. Wireless internet is not permissible.
Have (or be able to obtain) a dedicated analog telephone land line from a reliable carrier (must be installed before you can start).
Secure, dedicated, and distraction-free home workspace (free from background noise and interruptions, i.e. spouse, children, roommate, pets, TV, etc.) for your entire shift.
Another means of communication (personal landline or cell phone, for emergency purposes only).
Preferred Qualifications
Associate’s degree or higher
3+ years' experience as a customer service professional
Prior experience working independently in a virtual environment
Strong familiarity with online shopping and internet research
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